Returns Policy
Returns Policy – It’s ok to change your mind, we support you
in the safest way!
During these unusual times, the safety of our customers and co-workers are our highest priority. To ensure our customers have a safe shopping experience with HMI FURNITURE FACTORY PRIVATE LIMITED, we have come up with exceptions to the return policy during COVID-19
We care here at HMI FURNITURE FACTORY PRIVATE LIMITED. As we are in this together, the health of our customers and co-workers is our focus. To ensure the hygiene of the products and to assure our customers buy safe products we have made some exceptions to our Returns and Exchange Policy. Our teams have put in place necessary measures to safeguard the customer’s health as well as interest in shopping for HMI FURNITURE FACTORY PRIVATE LIMITED products.
Our customer care team is working around the clock to make returns as safe as possible. We encourage customers to share the pictures of the articles to be returned with our Customer Support team at support@hmifurniture.in, before visiting the store. Our customer care team will gladly assist in every step to make the returns experience hassle-free.
We have never done this before but are putting in place to ensure store visit will be of value for the customers, given the current situation. The customer care team will guide the returns process on a case-to-case basis.
Considering the hygiene factors and the safety of our customers and co-workers, Articles bought from Circular Hub (earlier called As-Is) are not eligible for returns or exchange. As per our existing returns policy – cut fabric, live plants, food articles, assembled articles, custom made worktops will not be eligible for returns. For returns or exchange of online orders, we insist customers share the pictures of the articles and the proof of purchase (invoice) with our Customer Support Center at support@hmifurniture.in before the articles are accepted for returns or exchange by our CSC Co-workers and accordingly picked up from the customer’s doorstep.Damaged articles will be replaced with like to like articles. Please Note: In order for us to give you a full refund we expect that the products are in the original unopened packaging .In case we are unable to fulfil the delivery of an online order due to the government directives, HMI FURNITURE FACTORY PRIVATE LIMITED India will inform you regarding the same. In such a situation, you could choose either:
1. HMI FURNITURE FACTORY PRIVATE LIMITED India will extend the date of delivery to monitor the Government directives and will deliver the order once the Government norms are eased.
2. You can place a request to cancel the order by writing to support@hmifurniture.in. The refunds for orders cancelled will be initiated by HMI FURNITURE FACTORY PRIVATE LIMITED INDIA within 4 days from the time the cancellation request has been placed.
In case the customer is not reachable for 72 hours, the order is deemed to cancel.
Have more questions about returns? Write to us at support@hmifurniture.in or Call us at 771 8888878
Please Note: For returns or exchange of articles, pickup charges are applicable.
The terms and conditions set out in this return policy apply to all goods purchased .from HMI FURNITURE FACTORY PRIVATE LIMITED India. This return policy is in addition to Customer’s statutory right
Delivery packaging:
Please note that if you opt for a pickup for your refund we require you to keep the box and any packing material that came with the parcel, in a condition that allows us to transport the products safely. We see the delivery and returning of goods as a joint responsibility if the products are damaged due to absence or condition of packaging this can affect the amount we refund you.
Change of products
Once your online order is processed we pick and hand over your items immediately to our delivery provider. This means we are not able to alter the order once payment has been processed.
Order cancellation
If you cancel your order before the goods are dispatched from our central warehouse you will be entitled to a full refund of product and services. Once the products have left the central warehouse we will process a refund for product, however, the delivery charge will not be refunded
Cancellation is not possible within 24 hours of the start of the delivery time window.
You cannot cancel the order within 24 hours of the delivery time window
eg : If your order is to be delivered on Monday between 10AM to 2 PM then you need to cancel your order before 10 AM on Sunday
